Privacy Policy

1. Introduction

KMD Home Services ("we," "us," or "our") is committed to protecting the privacy and personal information of everyone who visits or uses our website at [WEBSITE URL] (the "Site"). This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your data.

By using the Site or submitting any form that includes your contact or phone number, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site or submit your information.

2. Information We Collect

We may collect the following types of personal information:

• Contact information: name, email address, phone number, and business address
• Communications: messages you send us through contact forms or support channels
• Usage data: pages visited, time spent on pages, browser type, and device information (collected via cookies or analytics tools)
• SMS consent data: your explicit opt-in consent to receive text messages, the date and time of consent, and the form through which consent was given

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide requested services
• Send appointment reminders, service updates, and other messages you have opted in to receive
• Comply with legal obligations and carrier requirements
• Improve the performance and content of our website
• Prevent fraud and protect the security of the Site

4. SMS and Mobile Messaging

We operate an SMS messaging program to communicate with customers who have given explicit consent to receive text messages from us. The following terms govern our use of mobile messaging:

4.1 Opt-In and Consent

We collect your mobile phone number and send SMS messages only when you have given us your explicit prior written consent. Consent is obtained through a clearly labeled opt-in checkbox on website forms. Checking the box and submitting the form constitutes your agreement to receive text messages from KMD Home Services.

Consent to receive SMS messages is not a condition of purchasing any product or service.

4.2 Types of Messages

By opting in, you may receive:

• Appointment reminders and confirmations
• Service updates and follow-ups
• Promotional offers and announcements (only if you opted in to marketing messages)
• Transactional notifications related to your account or requests

4.3 No Sharing of SMS Data

Your mobile phone number, SMS opt-in consent, and any data collected in connection with our messaging program will NOT be sold, rented, leased, shared, or disclosed to third parties or affiliates for their own marketing, advertising, or promotional purposes.

We may share mobile data only with third-party service providers who assist us in delivering messages you have requested (for example, our SMS delivery platform). These providers are bound by confidentiality obligations and are not permitted to use your information for any other purpose.

4.4 How to Opt Out

You may opt out of SMS messages at any time by replying STOP to any message received from us. You will receive a one-time confirmation that your request has been processed. You will not receive further messages unless you opt in again.

4.5 Help Instructions

If you need assistance, reply HELP to any message or contact us at mooghen.koosha@yahoo.com. Standard support rates may apply.

4.6 Message and Data Rates

Message and data rates may apply depending on your mobile carrier and service plan. Message frequency varies based on the services and updates you have opted in to receive.

4.7 Carrier Disclaimer

Carriers (including but not limited to AT&T, T-Mobile, Verizon, Rogers, Bell, and Telus) are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission from your network operator.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law. SMS consent records are retained for a minimum of four (4) years in compliance with TCPA record-keeping requirements.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access the personal information we hold about you
• Right to request correction of inaccurate information
• Right to request deletion of your information (subject to legal obligations)
• Right to withdraw consent at any time (including SMS opt-in)
• Right to file a complaint with a relevant data protection authority

Residents of Canada have additional rights under CASL, including the right to withdraw consent to receive commercial electronic messages at any time. To exercise any of these rights, contact us at mooghen.koosha@yahoo.com.

7. Cookies and Tracking Technologies

Our Site may use cookies and similar technologies to collect usage data and improve your experience. You may disable cookies through your browser settings, though some features of the Site may not function properly as a result.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 13 (US) or 14 (Canada). We do not knowingly collect personal information from minors. If we learn that we have collected personal information from a child under the applicable age, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we do, we will update the Effective Date below. Continued use of the Site after any update constitutes your acceptance of the revised Policy.

Effective Date: August 18, 2026

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

KMD Home Services
Lewisville, TX
Email: mooghen.koosha@yahoo.com
Phone: (402) 440-4102